1. Nature of the service
Booker is an appointment marketplace for beauty and wellness services. Booker does not sell or ship physical goods.
2. Booking delivery
After a customer submits a booking request, its status is displayed in the mobile application. The appointment is confirmed only when the selected independent business accepts the request. The app provides the scheduled date, time, service and business details.
3. In-person fulfilment
The selected independent business provides the booked service in person at its disclosed location and scheduled time. Customers should arrive on time and follow reasonable venue, safety and hygiene requirements.
4. Service check-in
Where enabled, the customer shares a six-digit service OTP at the appointment. Successful verification records that check-in occurred and enables the protected completion and payment flow.
5. Delays or non-delivery
If a business cannot provide the confirmed service, the parties should reschedule or cancel before service check-in. After check-in, service issues can be reported from the appointment details or through Booker Support.
6. Contact
Until dedicated public contact details are published, registered users can reach Booker through Profile → Help and support in the mobile application.
Public operator details pending: the registered business name, postal address, support email, support phone and jurisdiction city must be configured before payment-gateway website review.